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Display timestamps differently by region

No description provided
about 4 years ago in Mobile 0 Backlog

Egress encryption integration

No description provided
over 4 years ago in New integration requests 0 Backlog

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service
over 4 years ago in New metrics 0 Backlog

First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads
over 4 years ago in New metrics 0 Backlog

Measure conversations marked as spam

No description provided
over 4 years ago in New metrics 0 Backlog

Conversation-level exports

No description provided
over 4 years ago in Exports and API 0 Backlog

Support Time in "Date is" rule condition

Need ability to set rules with specific start and end dates/times Current system only allows daily time windows, not extended periods Examples: PTO rule: Activate from 6/26 at 5:30 PM to 7/03 at 6 PM Team member's PTO: Activate from 7/1 a...
about 1 month ago in Rule conditions 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
about 1 year ago in Insights 0 Backlog

Analytics connectors: Snowflake

Add a connector to snowflake
almost 3 years ago in Exports and API 0 Backlog

Analytics that shows emails taken "out of order" from a team inbox

We would like a way to build a report in Front that shows emails taken "out of order" from a team inbox. So for example if I have a best practice for the team set up that they need to always work from the oldest email, I want to see the number of ...
over 4 years ago in New metrics 0 Backlog