All ideas

Showing 2062

1 VOTE

Analytics - account filter - filter on "no account"

No description provided

over 2 years ago in Investigation features 0 Backlog

1 VOTE

Tag filter - add private tag

Allow to report on private tag (including adding them to Tag filter)

almost 3 years ago in Investigation features 0 Backlog

1 VOTE

Dynamic variables in CSAT rule

Enabling scenarios such as "send only after x messages in conversation"

almost 3 years ago in CSAT 0 Backlog

1 VOTE

Tag filter - Advanced combination AND OR

No description provided

almost 3 years ago in Investigation features 0 Backlog

1 VOTE

Attach (and export) message-level custom information

Example use case: measure share of outbound messages that were sent using an API

almost 3 years ago in Insights 1 Backlog

1 VOTE

Company-wide setting for default meeting length

Ability for a company admin to set a default meeting length for the whole organization. Can be changed by users when they create individual invites.

almost 3 years ago in Cal/scheduling efficiency 0 Backlog

1 VOTE

CSAT - open survey in a new window

Ability to open the CSAT survey in a new window instead of the current borwser

almost 3 years ago in CSAT 1 Will not do

1 VOTE

CSAT: overall CSAT score per conversation

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3

almost 3 years ago in CSAT 0 Backlog

1 VOTE

Export fields - rename message date as event date

No description provided

almost 3 years ago in Exports and API 0 Backlog

1 VOTE

Breakdown - indicate percentage

When a metric is broken down between several objects e.g several teammate and the total metric = the sum of each party indicate the % for each

about 3 years ago in Existing metrics 0 Backlog

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