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Integration with Dialogflow in Chat

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
over 2 years ago in Front Chat 0 Backlog

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.
about 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...
about 1 year ago in Admin Experience 0 Backlog

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 1 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 4 years ago in Load balancing 0 Backlog

Create resources (tags, inboxes) from rule editor

Allow tag and empty inbox creation from the rule editor to speed up creation.
over 4 years ago in Other (workflows) 0 Already available

Analytics connector: Power BI

Directly connect to Power BI
over 3 years ago in Exports and API 0 Backlog

Add 1 hour timeslots with the "Insert meeting times" button

Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...
over 2 years ago in Scheduling Links 2 Already available

Dashboard of scheduled analytics report

Today we need to check analytics views one by one to track scheduled reports.The customer is asking for a single view to track all scheduled reports.
about 1 year ago in Insights 0 Backlog

create a recipient folder in Front to re-use the same list for a sequence

instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.
over 2 years ago in Contacts / Outbound/Sequences 1 Backlog