All ideas

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...

Ability to create and edit tables in Front emails (currently you can only paste a table)

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.

In other calendars we can specify the time zone for a meeting.

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...

The current Zendesk importer is experiencing significant performance issues during large-scale migrations. Specific technical gaps include: Import Stability: The importer frequently fails or errors out during ticket transfer, resulting in incomp...

The ability to search the calendar by event name or invitee to find an existing calendar event.