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    Confgure where attachments are uploaded from

    When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
    almost 2 years ago in Attachments 0 Backlog

    Allow bulk updates to append messages to signatures

    We would like to be able to add a company wide message to each teammate signature without having to edit each one individually. This would be useful for office closings or other announcements that should go out with each email.
    almost 2 years ago in Signatures 0 Backlog

    Allow Calendar Time to be entered in 24hr Time Format WITHOUT Colon

    Current Calendar Time Can NOT be entered in 24hr Time Format! Many organizations operate on 24hr (Military) time. The current time entry data format requires a ':' to be added between the first two (2) and second two (2) digits of times entered. T...
    almost 2 years ago in Calendar View 0 Backlog

    CSAT for phone calls

    Integrated telephony voice surveys for CSAT.
    about 1 year ago in CSAT / Developer Platform 0 Backlog

    Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

    No description provided
    about 4 years ago in Live Chat 0 Backlog

    Continue chat conversation across different channels for end user

    Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
    about 3 years ago in Live Chat 0 Backlog

    Indicate if an email invitation has been forwarded

    No description provided
    about 3 years ago in Attendee management / Managing/Updating Events 0 Backlog

    Keyboard shortcut: reset style / format

    keyboard shortcut to remove text formatting
    about 3 years ago in Composer / Keyboard shortcuts 0 Backlog

    (Front desktop) Pull search results into a new window

    On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
    about 1 year ago in Core Product Experience / Search 0 Backlog

    More customizable desktop app

    "I wish we could customize the desktop app view more than the two options currently available (default and compact)"
    about 2 years ago in Desktop 0 Backlog