All ideas

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation

Have the ability to press a save button or a apply button when changing the inbox or assignee, so that the user has a chance to enter all internal comments or other additions before it disappears from their view.

so that different teams can have personalised ticket statuses

for tickets to be truly useful you need to be able to select a return time to the inbox if unresolved -similar to Snooze. Also comments and replies should move it back to Assigned

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.

Prevent a conversation from being reopened just because an out-of-office notification is received internally?