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Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
over 3 years ago in Other (workflows) 2 Backlog

Print from Mobile (iOS and Android)

No description provided
over 4 years ago in Mobile 1 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
11 months ago in AI / AI similar conversations 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
11 months ago in AI / AI tagging 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
over 1 year ago in Message headers / metadata 0 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
over 1 year ago in Filters 0 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
over 1 year ago in Dynamic objects 5 Backlog

Chatbot: Set knowledge base as default tab upon opening

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.
almost 2 years ago in Chatbots 0 Backlog

Create Default Option/viewing always last message in thread

it is important when there is a conversation with many participants to view always the last sent message when you search it and open it instead of touching the button jump to most recent .
almost 2 years ago in P3 display 0 Backlog

Ability to customize thank you page once CSAT survey is completed

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...
11 months ago in CSAT 0 Backlog