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Exports, API and connectors

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Analytics connector: Power BI

Directly connect to Power BI
over 3 years ago in Exports, API and connectors 0 Backlog

Add messages with SLA in Create Analytics Report API

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement
over 1 year ago in Exports, API and connectors 0 Backlog

Export fields - same export fields in message export and in event exports

Proposed improvement: Provide all fields available in event exports in message export
over 2 years ago in Exports, API and connectors 0 Backlog

Display the Subject when filtering the data based on the Comment

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
over 1 year ago in Exports, API and connectors 0 Backlog

Increase analytics export speed

No description provided
over 1 year ago in Exports, API and connectors 0 Backlog

Add resolved by AI column to the AI Answers analytics export

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?
over 1 year ago in Exports, API and connectors 0 Backlog

Conversation-level exports

No description provided
over 4 years ago in Exports, API and connectors 0 Backlog

Provide a way to find out if an inbox has analytics enabled in the API

The /analytics/exports endpoint is a useful way to get certain information about inboxes, including the content of emails. However to use it for a given inbox the setting "analytics enabled" has to be turned on in for that inbox. This can be done ...
over 1 year ago in Exports, API and connectors 0 Backlog

Analytics connector: Looker

Expose Analytics data directly to Looker (or make the integration easy)
over 3 years ago in Exports, API and connectors 0 Backlog

Filter parity between analytics UI and API "report" endpoint

We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
over 3 years ago in Exports, API and connectors 0 Backlog