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Exports and API

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Download only the selected columns of an analytics table

Allow for customizable columns to simplify the Analytics CSV download from the UI
about 1 year ago in Exports and API 0 Backlog

Analytics connector: Power BI

Directly connect to Power BI
over 3 years ago in Exports and API 0 Backlog

Add messages with SLA in Create Analytics Report API

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement
about 1 year ago in Exports and API 0 Backlog

Display the Subject when filtering the data based on the Comment

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
about 1 year ago in Exports and API 0 Backlog

Increase analytics export speed

No description provided
about 1 year ago in Exports and API 0 Backlog

Add resolved by AI column to the AI Answers analytics export

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?
over 1 year ago in Exports and API 0 Backlog

Export fields - same export fields in message export and in event exports

Proposed improvement: Provide all fields available in event exports in message export
over 2 years ago in Exports and API 0 Backlog

Provide a way to find out if an inbox has analytics enabled in the API

The /analytics/exports endpoint is a useful way to get certain information about inboxes, including the content of emails. However to use it for a given inbox the setting "analytics enabled" has to be turned on in for that inbox. This can be done ...
over 1 year ago in Exports and API 0 Backlog

Adding date to downloaded Export Data files in Analytics

It would be great to have the date and time when CSV files were exported in the Analytics dashboard with a details section to see the filters that were used to reference instead of going through each one to find the appropriate file. As an example...
over 1 year ago in Exports and API 0 Backlog

Filter parity between analytics UI and API "report" endpoint

We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
over 3 years ago in Exports and API 0 Backlog