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CSAT

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CSAT: NPS

Support NPS as a grading scale.
about 4 years ago in CSAT 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 1 year ago in CSAT 0 Backlog

CSAT: Ability to display CSAT ratings and comments on external website

Display CSAT ratings and reviews on my website in a way similar to displaying Trustpilot or Google Business Reviews
8 months ago in CSAT 0 Backlog

Happiness Score Generated by Conversation Automatically to Review How good our reps are.

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.
over 1 year ago in AI / AI insights / CSAT 1 Already available

CSAT: instant rating capability

No description provided
almost 3 years ago in CSAT 0 Backlog

Require Comment with CSAT Rating

We ideally would like to have an option to require that a comment be left alongside the rating that is given when the CSAT Survey is used.
over 1 year ago in CSAT 1 Backlog

Ability to customize thank you page once CSAT survey is completed

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...
10 months ago in CSAT 0 Backlog

Measure CSAT survey efficiency

**Problem** Measure survey efficiency **example:** compare survey efficiency depending on the way the survey is presented for instance "How did we do today?" vs "How was your interaction with the Support team?"\)
over 2 years ago in CSAT 0 Backlog

CSAT: external CSAT integration

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys
about 3 years ago in CSAT 0 Backlog

CSAT: track number of survey sent

No description provided
about 3 years ago in CSAT 0 Backlog