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Knowledge Base

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KB - Publish the same article or section across multiple knowledge bases

First of all - loving it. I'd like to be able to have a section of content shared across multiple KB's that also each have custom content. I will have about 8 distinct user groups in Front and I'd love to be able to keep the general "getting start...
11 months ago in Knowledge Base 0 Backlog

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
11 months ago in Knowledge Base 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
11 months ago in Knowledge Base 0 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
11 months ago in Knowledge Base 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
12 months ago in Knowledge Base 0 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
12 months ago in Knowledge Base 0 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
12 months ago in Knowledge Base 1 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
12 months ago in Knowledge Base 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
12 months ago in Knowledge Base 0 Already available

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
12 months ago in Knowledge Base 0 Backlog