ADD A NEW IDEA

All ideas

Showing 1686 of 1686

Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
11 months ago in Dynamic objects 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog

Meeting Times on Calendar Below 15 Minutes

Allow customers to book times with you below 15 minutes (a 10 minute meeting for example)
5 months ago in Schedule - manage your calendar 0 Backlog

Make a Calendar Appointment Tentative until Confirmed by Organizer

In the Front Scheduling Links, the ability to make a "meeting request" instead of booking directly so that the organizer/Scheduling Link owner needs to confirm the meeting first
5 months ago in Core Product Experience 0 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
11 months ago in WhatsApp 0 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
11 months ago in Dynamic objects 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

over 1 year ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
over 1 year ago in Client Platform 0 Backlog

Integration with Jira Data Center

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...
almost 2 years ago in New integration requests 0 Backlog

Granular setting to only show calendar notifications

Notification setting that only allows calendar notifications and mutes all other types of notifications
almost 2 years ago in Notifications 0 Backlog