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Salesforce integration — ability to log emails to Cases

No description provided
about 2 years ago in Existing integrations 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
almost 2 years ago in Analytics - Conversation origin and journey 0 Backlog

Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...
9 months ago in Knowledge Base 0

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
about 2 years ago in Live Chat 0 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
over 1 year ago in Knowledge Base 0 Backlog

All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
almost 3 years ago in Admins can lock teammate-level settings 0 Backlog

Setting to always show CC line when composing a message

No description provided
over 3 years ago in Message headers / metadata 1 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
9 months ago in Admin Experience 0 Backlog

Allow contact lists to be copied/duplicated

It'd be great to be able duplicate a contact group from one team to another (or to/ from the whole company), to save manually re-creating a contact group or multiple contact groups. It's currently not possible to change access levels - if a group ...
almost 2 years ago in Contacts 0 Backlog

Macros: "Move Message to New Conversation" as action

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.
9 months ago in Macros 0 Backlog