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Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
over 1 year ago in Knowledge Base 3 Launched

Chatbot Analytics

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time
almost 2 years ago in Chatbots 0 Launched

Setting for a compact or compressed view of the conversation list so that you can see more emails at once

Have the option for a condensed view with less information density in order to see more emails on screen at once.
over 4 years ago in P2 display - conversation list 3 Launched

Searching in a conversation thread (cmd/ctrl+f is not working)

Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...
about 2 years ago in Search Results 0 Launched

Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
almost 2 years ago in Chatbots 2 Launched

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 4 years ago in Conversation Stages 0 Launched

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
about 3 years ago in Real time Analytics 0 Launched

Telegram channel integration

almost 4 years ago in New integration requests 0 Launched

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.
about 3 years ago in Advanced rule conditions and actions 0 Launched

Allow OAuth clients to request additional permission scopes

When external applications request Front API access through OAuth2, they are limited to the "shared resources" scope, which grants access to API resources belonging to shared workspaces. This idea suggests expanding the available scopes that a use...
about 4 years ago in Core API 3 Launched