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Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
about 1 year ago in Twilio 0 Backlog

Make Front available on Chocolatey

Currently, Front cannot be installed at machine-level and then be updated by local non-admin users. We want to install at machine-level so that we can use a package manager like Chocolatey to keep the software update via remote management software...
about 1 year ago in Client Platform 0 Backlog

Keyboard shortcut: clear formatting of selected text

Add shortcut for clear formatting of selected text
about 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Ability to select specific attachments from conversation thread to message when composing

Adding an option to attach files directly from a message within the Attachments section would be very helpful. Email chains can have several attachments within them and it would be easier to have them all readily available within the attachments d...
about 1 year ago in Attachments 0 Backlog

Option to add inline images in messages via the API.

When creating a message, it would be great to have an option to add inline images in the messages. Maybe an extra parameter (hash map) which can be given to the create message request. This map would have a structure like {CID1: BASE64_ENCODED_IMA...
about 1 year ago in Developer Platform 0 Backlog

Trigger chatbot with tag

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.
about 1 year ago in Chatbots / Live Chat 0 Backlog

Default open to a team inbox in mobile app

No description provided
over 3 years ago in Mobile 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 3 years ago in Analytics - Permissions 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 3 years ago in Scheduled report - customisation 0 Backlog

Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...
about 1 year ago in Comments / @ mentions 0 Backlog