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Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
over 1 year ago in Core Product Experience / Workflows 0 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
over 2 years ago in Scheduling Links 1 Already available

Keyboard shortcut to go to most recent / oldest email in a conversation

No description provided
almost 4 years ago in Desktop 0 Backlog

"send later and snooze" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 1 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 2 years ago in Live Chat 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
over 1 year ago in SMS 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
over 1 year ago in Calendar - other 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
over 1 year ago in Comments / @ mentions 0 Backlog

Ability to lock/unlock a discussion

Sometimes discussions need to be closed or locked from further additions. Sometimes coworkers add a question to a discussion that is untouched and unrelated, making a mess of record keeping. The ability to turn a discussion off (and back on) would...
over 1 year ago in Internal discussions 0 Backlog

Enable templates for discussions

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...
over 1 year ago in Internal discussions 0 Backlog