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API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
over 1 year ago in Front Chat 3 Backlog

Integration with Microsoft Report Message Add-in

No description provided
over 1 year ago in New integration requests 0 Backlog

Differentiate Trash and Spam statuses when using API (both are "deleted")

Trash emails are email that us (humans) deleted, but the Spam emails are emails that were deleted automatically in Gmail (in our case) and, when brought to Front, were automatically moved to Spam. However that spam classification does not always w...
about 2 years ago in Developer Platform 0 Backlog

Drafts API: Drop requirement for supplying channel_id

Right now Front requires a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
about 2 years ago in Core API 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
over 1 year ago in Attachments 0 Backlog

Support alphanumeric sender ID

No description provided
over 3 years ago in Other channels / Twilio 0 Backlog

"Share" button that deep links to certain parts of the app (i.e. a link to a rule) from the desktop app

This would allow users to share specific rules, views, pages, inboxes, they are viewing with teammates. Currently not possible in the Desktop app.
about 2 years ago in Core Product Experience 1 Backlog

Allow bulk updates to append messages to signatures

We would like to be able to add a company wide message to each teammate signature without having to edit each one individually. This would be useful for office closings or other announcements that should go out with each email.
over 1 year ago in Signatures 0 Backlog

Allow Calendar Time to be entered in 24hr Time Format WITHOUT Colon

Current Calendar Time Can NOT be entered in 24hr Time Format! Many organizations operate on 24hr (Military) time. The current time entry data format requires a ':' to be added between the first two (2) and second two (2) digits of times entered. T...
over 1 year ago in Calendar View 0 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
8 months ago in Admin Experience 0 Backlog