All ideas

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)