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Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
over 1 year ago in Existing integrations 0 Backlog

Adding date to downloaded Export Data files in Analytics

It would be great to have the date and time when CSV files were exported in the Analytics dashboard with a details section to see the filters that were used to reference instead of going through each one to find the appropriate file. As an example...
over 1 year ago in Exports and API 0 Backlog

Textedly integration

No description provided
over 1 year ago in Developer Platform 0 Backlog

Snooze along with teammate

Sometimes I need to snooze an email to the same time as a teammate. When I see "[teammate] snoozed this until [time]" at the bottom of an email, it'd be nice to have the option to click and match that snooze, rather than go over an snooze it manua...
over 1 year ago in Snooze 0 Backlog

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
over 1 year ago in Knowledge Base 0 Backlog

Convert string to teammate group (using teammate group name)

No description provided
over 1 year ago in Smart rules 0 Backlog

Add tag actions to reaction time

Count "adding a tag" in reaction time.
over 3 years ago in Existing metrics 0 Backlog

shipstation Integration

shipstation Integration to see order tracking and have access to return labels in real time to send to customers with tracking.
over 1 year ago in New integration requests 0 Backlog

Create a custom channel for ICE Chat

ICE Chat is a chat channel for to facilitate c ollaboration with other market participants using Chat. The ICE's messaging system offers diverse set up options that can be tailored to support your compliance requirements. React to trade opportunit...
over 1 year ago in New integration requests 0 Backlog

Make conv_id available in plugin context for discussions

I would like to have access to the conversation ID of discussions in the context updates in the plugin pane. When selecting a discussion now, it seems that context.type is "noConversation", even though dicussions also have conversation IDs.
over 1 year ago in Developer Platform 0 Backlog