All ideas

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...

The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.

Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...

When creating a plugin, having the option to limit to specific users would be good. This would be useful both during development and using the plugin. We were specifically looking to limit on a plugin but could this this relate for integrations as...

The ability to narrow the times displayed on the week view of the calendar. Currently it shows 24 hours, when only ~9 are going to have any events. This squeezes all the events in that time frame. Changing the view to 12 hours or less would make t...

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them