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178 VOTE

Create and edit calendar events on mobile

No description provided
almost 2 years ago in Create New Event / Mobile 10 Launched

Views - filter by untagged / no tag

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.
almost 2 years ago in Core Product Experience 0 Launched

Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
almost 2 years ago in Chatbots 0 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
about 2 years ago in Filters 7 Launched
125 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
about 2 years ago in Chatbots 6 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
about 2 years ago in Chatbots 0 Launched

Chatbot Analytics

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time
about 2 years ago in Chatbots 0 Launched

Customize chatbot flow based on visitor URL

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.
about 2 years ago in Chatbots 0 Launched

Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
about 2 years ago in Chatbots 2 Launched

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
about 2 years ago in Chatbots 0 Launched