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"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
over 3 years ago in Missing core rule actions 0 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
almost 2 years ago in Analytics - filters - New filters 1 Launched

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
over 2 years ago in Filters - Query builder 2 Launched

Support searching despite differences in phone number formats

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
over 1 year ago in Matching 1 Launched

Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
about 1 year ago in Chatbots 0 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
over 1 year ago in Suggestions 2 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
about 1 year ago in Filters 7 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
over 1 year ago in Live Chat 0 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
over 1 year ago in Filters 0 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
over 1 year ago in Live Chat 0 Launched