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Labels for phone numbers and field to enter extension

Need ability to label phone numbers. Ex. "main", "direct"... Also need ability to enter in phone extensions.
over 1 year ago in Contacts 0 Backlog

CSAT: instant rating capability

No description provided
about 2 years ago in CSAT - journey 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
about 2 years ago in Live Chat 2 Backlog

Keyboard shortcut: mark as read/unread

https://frontjira.atlassian.net/browse/PB-10491 // 11 conversations linked
over 3 years ago in Triage - get to inbox 0 0 Backlog

Ability to summarize conversation threads

Display a summary of the conversation at the end of a thread
over 1 year ago in P3 display 0 Backlog

Ability to start composing a new email in the main app view rather than a popup

No description provided
over 1 year ago in Composer 0 Backlog

Right click to download an image

No description provided
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Samsara messaging

Samsara has API endpoints that allow for sending/receiving messages to/from drivers is great. We could expose this as a channel in Front!
about 1 year ago in New integration requests 0 Backlog

Hide Button for Facebook comments

We need the possibility to hide facebook comments inside of front. Just add a "hide comment" button.
about 1 year ago in Existing integrations 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
7 months ago in Live Chat 0 Backlog