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Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
over 1 year ago in Chatbots 2 Launched

Include images, attachments, and gif in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
over 1 year ago in Chatbots 0 Launched

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
over 2 years ago in CSAT - channels / Live Chat 0 Launched

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
over 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
over 1 year ago in Knowledge Base 1 Launched

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
over 1 year ago in Chatbots 0 Launched

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
almost 2 years ago in Knowledge Base 0 Launched

Embedded hyperlinks for chatbot messages

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...
over 1 year ago in Chatbots 2 Launched

[KB stale article] Ability to recognize out of date KB articles and set expiration

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
over 1 year ago in Knowledge Base 0 Launched

Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
over 1 year ago in Knowledge Base 3 Launched