All ideas

Sales teams make use of the merge conversations feature. However the analytics full event export includes no information relating to merged conversations. This makes merged conversations impossible to reconcile. Since merging conversations is a su...

Please make it possible to create personal rules for team inboxes (like tagging for yourself)

Enable sharing word and excel files through a WhatsApp message

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.

Ability to start a new conversation by composing an outbound Telegram message from Front. Currently, the Telegram channel only supports replying to inbound messages.

I want to be able to view full customer conversation history. Our phone system has their number and dumps those sms transcripts into our email inbox. If shopify had synced the contacts with front contacts, then this would work perfectly!

Currently, the listMessages method in the Plugin SDK only lists the messages visible to the user, rather than all messages in a conversation.Although there is a workaround to use the Core API to list messages in the conversation instead, this is n...

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.