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    Chatbot does not recognize line breaks upon receipt

    Front's chatbot does not recognize line breaks. This means that requests group into large blocks of text that can be difficult to decipher - and lead to errors. It also differs from how the customer intended to submit their request (since line bre...
    about 2 years ago in Chatbots 0 Backlog

    Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

    No description provided
    about 4 years ago in Live Chat 0 Backlog

    API to start new chat at anytime

    Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
    about 2 years ago in Front Chat 3 Backlog

    Confgure where attachments are uploaded from

    When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
    about 2 years ago in Attachments 0 Backlog

    Continue chat conversation across different channels for end user

    Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
    about 3 years ago in Live Chat 0 Backlog

    Indicate if an email invitation has been forwarded

    No description provided
    about 3 years ago in Attendee management / Managing/Updating Events 0 Backlog

    Keyboard shortcut: reset style / format

    keyboard shortcut to remove text formatting
    about 3 years ago in Composer / Keyboard shortcuts 0 Backlog

    Allow bulk updates to append messages to signatures

    We would like to be able to add a company wide message to each teammate signature without having to edit each one individually. This would be useful for office closings or other announcements that should go out with each email.
    about 2 years ago in Signatures 0 Backlog

    Allow Calendar Time to be entered in 24hr Time Format WITHOUT Colon

    Current Calendar Time Can NOT be entered in 24hr Time Format! Many organizations operate on 24hr (Military) time. The current time entry data format requires a ':' to be added between the first two (2) and second two (2) digits of times entered. T...
    about 2 years ago in Calendar View 0 Backlog

    Please enable person accounts from salesforce to sync as contacts in Front

    Specific to individual "Person accounts" in Salesforce
    about 1 year ago in Core Product Experience 0 Backlog