All ideas

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...

We would really love to be able to see and respond to our Facebook reviews via Front, like we can with comments and DMs.

I constantly find myself changing the default search target from "All inboxes" to "Inbox". I can't think of a case to always want to search all teams I have access to. I think the default should be the current hierarchy and it should remember if I...

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI

Right click on the Contacts, Analytics, and Rules should provide option to open in a new window. While working on a new rule or adding a contact, use may need to reference recent conversations/messages (e.g., subject line and domain name). It is d...

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.

I tend to change channels quite often, and using the mouse to do so isn't the most convenient method :) Using a shortcut would be amazing!

Being able to track the signatures used by teammates. How often they are used or not used (in favour of another signature)