Rule actions

Customize content of the Slack message when using the Send to Slack rule action.

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.

Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...

Add line breaks in Text column type in rule sets, so that it can be properly formatted in actions like adding a comment.

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...

Add a 3rd party integration action "Log attachment in 3rd party system"

Users sometimes use individual tags on shared conversations for their own personal classification. We currently do not allow rules to do this because individual rules run only on individual inboxes.