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Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
3 months ago in Auto-reply / Email channels 0 Backlog

Better language detection

We use a library, this probably means looking for a better one\.
almost 4 years ago in Rule conditions 0 Backlog

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
about 1 year ago in Core Product Experience / Rule actions 3 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
about 3 years ago in Rule library 2 Backlog

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
over 2 years ago in Rule management 0 Backlog

Increase the number of pinned views in the sidebar

Increase the amount of views pinned to the sidebar to be more than 50 this is really helpful to maintain the organization of the workflow =
3 months ago in Views 0 Backlog

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
7 months ago in SLA / Time-based options 0 Backlog

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
11 months ago in Admins can control more teammate settings / Teammate management / Workforce management 0 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
over 3 years ago in Rule trigger 1 Backlog

Download Sequence info as csv

No description provided
almost 4 years ago in Outbound/Sequences 1 Backlog