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Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
10 months ago in Workflows 1 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
11 months ago in Custom fields / Views 0 Backlog

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
11 months ago in Core Product Experience / Rule actions 3 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
12 months ago in Other (workflows) 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
12 months ago in CSAT / Workflows 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
12 months ago in Insights / Workflows 0 Backlog

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided
about 1 year ago in Core Product Experience / Views 0 Backlog

Vacation Responder integration with Calendar Scheduler Plug-in

In order to block off your calendar to clients who use the calendar scheduling plug-in, currently we have to book an out of office event for the full day in our calendar. One recommendation I have is integrating this with the vacation responder, w...
about 1 year ago in Schedule - manage your calendar / Teammate availability 0 Backlog

Integrate Time Off Planner with External HR Systems

During a product roadmap presentation, Carter from Edge Logistics mentioned it would be great if the Time Off feature for shifts integrated with external HR systems like Paylocity Link to Gong clip: https://us-18905.app.gong.io/call?id=31715033328...
about 1 year ago in Teammate availability 0 Backlog

Alias teammate email addresses in rule-set CSV file upload to Teammates in Front

https://front.frontapp.com/inboxes/teammates/2760707/inbox/open/33947885827 When you so a CSV file up-load into a rule-set table, email addresses don't link to Teammates in Front like they do when you do a CSV file upload for Accounts/Contacts. If...
about 1 year ago in Workflows 0 Backlog