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Enable Load Balancing for Rule Set

Load Balancing simply isn't offered in rule sets yet. This would be a plus.
8 months ago in Workflows 0 Backlog

Rule Insight History Link

When you go in to edit a rule, it has the "Rule Insight" on the the far right. It displays some useful information. The Rule Insight shows the date and time when the rule was last applied. If you are an admin, it would be helpful to link you direc...
8 months ago in Workflows 1 Backlog

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
8 months ago in Assign / Workflows 0 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
8 months ago in Teammate availability 0 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
8 months ago in Workflows 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
8 months ago in Workflows 0 Backlog

Permission to manage teammate availability status

If a teammate forgets to mark themselves OOO, then it will disrupt the team's workflows and assignment rules. Today, only a company admin or teammate with 'Teammate - Invite/Manage' permission can change another user's OOO status. By adding a new ...

Improve the Imported Conversations Experience for Rules

While Front rules engine isn't currently set up to solve for imported conversations, this is something that comes up a lot with customers. This impacts rules in various ways. This idea is to look into how we can improve this experience for custome...
9 months ago in Workflows 0 Backlog

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
9 months ago in Workflows 1 Backlog

create a recipient folder in Front to re-use the same list for a sequence

instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.
9 months ago in Contacts / Outbound/Sequences 0 Backlog