Workflows

We use custom ticket numbers for client-facing communication, and related billing, which we really appreciate for the clarity. However, these ticket numbers can't be used to create dynamic fields. This limits the functionality of the numbers.It wo...

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.

https://front.frontapp.com/inboxes/teammates/2760707/inbox/open/33947885827 When you so a CSV file up-load into a rule-set table, email addresses don't link to Teammates in Front like they do when you do a CSV file upload for Accounts/Contacts. If...

Our untagged emails are originating from archived emails accessed via cell phones. We would like the required tagging rules to also apply to the email application on mobile devices.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

Allow tag and empty inbox creation from the rule editor to speed up creation.

Users sometimes use individual tags on shared conversations for their own personal classification. We currently do not allow rules to do this because individual rules run only on individual inboxes.

instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.