ADD A NEW IDEA

Clear

Workflows

    Showing 191

    Ability to see the 'seen' icon along with the sent time in the automated response email.

    Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
    about 1 year ago in Auto-reply / Email channels 0 Backlog

    Granular assignment limits

    Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
    almost 5 years ago in Load balancing 0 Backlog

    Create resources (tags, inboxes) from rule editor

    Allow tag and empty inbox creation from the rule editor to speed up creation.
    almost 5 years ago in Other (workflows) 0 Already available

    Apply private tags to convos in shared inboxes

    Users sometimes use individual tags on shared conversations for their own personal classification. We currently do not allow rules to do this because individual rules run only on individual inboxes.
    almost 5 years ago in Rule actions 0 Backlog

    Rule debugging: add an activity when a rule could not assign because teammates are out of office

    No description provided
    over 3 years ago in Rule management 0 Already available

    create a recipient folder in Front to re-use the same list for a sequence

    instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.
    over 2 years ago in Contacts / Outbound/Sequences 1 Backlog

    More meaningful API rules endpoint results

    When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...
    over 2 years ago in Workflows 0 Backlog

    Skip a rule if the activity (trigger) is API-created rather than human created

    As an Admin, I want the ability to add a rule condition that stops a rule from running if it's triggered by an API rather than human creation.
    almost 3 years ago in Workflows 0 Backlog

    Personal rules for team inboxes

    Please make it possible to create personal rules for team inboxes (like tagging for yourself)
    almost 3 years ago in Workflows 0 Backlog

    Preference for Assignee Title in Sender Line

    After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
    almost 3 years ago in Assign / Assigning 0 Backlog