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Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
9 months ago in Admin Experience / Insights 1 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 1 year ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
over 1 year ago in Insights 0 Backlog

CSAT: instant rating capability

No description provided
almost 2 years ago in CSAT - journey 0 Backlog

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
over 1 year ago in Analytics - filters - General improvments 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
over 3 years ago in Outbound analytics 0 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
6 months ago in CSAT - Customisation - Survey / Workflows 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
over 3 years ago in Analytics - Widgets - timeline 0 Backlog

Embed analytics reports on your own website

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.
over 2 years ago in Insights - Other 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
about 3 years ago in CSAT - Customisation - survey - scale 0 Backlog