Insights

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Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

6 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

2 VOTE

Comment-triggered transitions for conversation stages

No description provided

6 months ago in Conversation Stages 0 Backlog

10 VOTE

Report on individual tags

No description provided

over 2 years ago in Analytics - Breakdown - Tags 0 Backlog

1 VOTE

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.

3 months ago in Insights 0 Backlog

4 VOTE

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...

about 1 year ago in Admin Experience / Insights 1 Backlog

1 VOTE

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.

3 months ago in Insights 0 Backlog

1 VOTE

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.

3 months ago in Insights 0 Backlog

11 VOTE

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.

almost 3 years ago in CSAT - journey 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

11 VOTE

CSAT: hide comment

Hide comments from teammates (while still recording results).

almost 3 years ago in CSAT - journey 1 Backlog

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