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CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
almost 3 years ago in CSAT - Customisation - survey - scale 2 Backlog

CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.
almost 3 years ago in CSAT - Customisation - general 8 Backlog

CSAT: NPS

Support NPS as a grading scale.
almost 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
about 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 4 Backlog

Add internal discussions to Analytics

No description provided
about 3 years ago in Metrics by type 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
about 3 years ago in Analytics - Widgets - timeline 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
about 3 years ago in Analytics - Permissions 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 3 years ago in Business Hours and time measure 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
about 3 years ago in Outbound analytics 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
about 3 years ago in Scheduled report - customisation 0 Backlog