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Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
almost 3 years ago in Existing metrics 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
almost 3 years ago in CSAT 0 Backlog

Analytics - account filter - filter on "no account"

No description provided
almost 3 years ago in Investigation features 0 Backlog

Tag filter - add private tag

Allow to report on private tag (including adding them to Tag filter)
almost 3 years ago in Investigation features 0 Backlog

Dynamic variables in CSAT rule

Enabling scenarios such as "send only after x messages in conversation"
almost 3 years ago in CSAT 0 Backlog

Tag filter - Advanced combination AND OR

No description provided
almost 3 years ago in Investigation features 0 Backlog

Attach (and export) message-level custom information

Example use case: measure share of outbound messages that were sent using an API
about 3 years ago in Insights 1 Backlog

CSAT - open survey in a new window

Ability to open the CSAT survey in a new window instead of the current borwser
about 3 years ago in CSAT 1 Will not do

CSAT: overall CSAT score per conversation

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3
about 3 years ago in CSAT 0 Backlog

Export fields - rename message date as event date

No description provided
about 3 years ago in Exports and API 0 Backlog