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CSAT: overall CSAT score per conversation

Change aggregation so that: if conversation A has two scores (5 and 3) and conversation B has one score (1) then average is ((5 + 3) / 2) + 1) / 2 = 2.5 instead of (5 + 3 + 1) / 3 = 3
almost 3 years ago in CSAT 0 Backlog

Export fields - rename message date as event date

No description provided
almost 3 years ago in Exports and API 0 Backlog

Breakdown - indicate percentage

When a metric is broken down between several objects e.g several teammate and the total metric = the sum of each party indicate the % for each
almost 3 years ago in Existing metrics 0 Backlog

Scheduled report on Message templates

No description provided
almost 3 years ago in Scheduled Reports 0 Backlog

Schedule delivery of an analytics full events

No description provided
about 3 years ago in Insights / Scheduled Reports 0 Backlog

Metrics per account - retroactively take into account newly created account

No description provided
about 3 years ago in Breakdowns and totals / Insights 0 Backlog

Business hours at company level

No description provided
about 3 years ago in Insights / Workforce management 0 Backlog

Date filter - Save the date range with the view

No description provided
about 3 years ago in Insights 0 Backlog

New inbounds should cancel the scheduled CSAT rule delay

Current scenario with a 2h delay rule: Conversation is archived at noon, survey scheduled at 2pm New inbound at 1:30pm, replied and archived at 1:50PM CSAT survey sent at 2PM Desired behaviour: initial scheduling should be cancelled and CS...
about 3 years ago in CSAT 0 Backlog

Add the action source in data (from front client/gmail/outlook/api/etc)

This would be helpful for debugging. Action outside of Front have far less info attached to it.
over 3 years ago in Insights 0 Backlog