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Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
over 2 years ago in Analytics - filters - General improvments / Insights 0 Backlog

Dialpad Analytics Dashboard within Front

I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!
over 1 year ago in Developer Platform / Insights 0 Planned

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in Breakdowns and totals / Conversation Stages / Insights 0 Backlog

Active and Archived conversations in the Workload Report

No description provided
about 1 year ago in Existing metrics 0 Backlog

Analytics connector: Assembled (WFM)

Direct integration with the WFM tool Assembled
about 3 years ago in Direct connectors / Insights 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 1 year ago in CSAT 0 Backlog

Schedule emails for the Live Dashboard

Be able to keep track of open / waiting etc. conversations on a regular basis
6 months ago in Insights 0 Backlog

Update metric calculation for "new" and "closed workload"

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...
6 months ago in Insights 0 Backlog

Remove "unresolved conversations" from Analytics

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart)
6 months ago in Insights 0 Backlog

Metrics per workspace on Analytics

Being able to easily compare workspace performance with an overview of every workspace details
6 months ago in Insights 0 Backlog