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Insights

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Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 2 years ago in Insights 1 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 2 years ago in Customization 0 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
over 1 year ago in Insights 0 Already available

Breakdown automated vs manual actions

Gives the ability of tracking rule impact and optimize your workflows.
almost 4 years ago in New metrics 0 Backlog

Analytics on sequences

No description provided
almost 4 years ago in New metrics 0 Backlog

Analytics for App Objects

No description provided
over 4 years ago in New metrics 0 Backlog

Ability to trigger alerts or notifications

As a manager, I want to either receive a notification or trigger a rule, whenever the live dashboard hits specific criteria (for example: if the backlog is more than x conversations, trigger this action or notify me)
8 months ago in Insights 0 Backlog

Happiness Score Generated by Conversation Automatically to Review How good our reps are.

Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.
over 1 year ago in AI / AI insights / CSAT 1 Already available

Account based reports

From a sales point of view, it would be really useful to get a list of all the accounts that opened a conversations in a certain period of time.We understand we can use the 'account filter' on every report, but this doesn't allow us to get the lis...
8 months ago in Contacts / Insights 1 Already available

Reply time when reply is a comment

= time to first reaction.
almost 3 years ago in Insights 1 Will not do