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Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
about 1 year ago in Workflows 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
over 1 year ago in New integration requests 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 1 year ago in P2 display - conversation list 1 Backlog

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
about 3 years ago in Message templates 1 Backlog

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
4 months ago in Dev Relations / Front Chat 0 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
7 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
over 3 years ago in Managing/Updating Events 9 Backlog

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
3 months ago in Chatbots 0 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
about 1 year ago in Comments / @ mentions 1 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
2 months ago in Core Product Experience 0 Backlog