All ideas

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Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...

8 months ago in Chatbots / Front Chat / Live Chat 0 Backlog

5 VOTE

HubSpot tickets integration

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.

about 1 year ago in Existing integrations 1 Backlog

17 VOTE

Add internal discussions to Analytics

No description provided

almost 4 years ago in Metrics by type 0 Backlog

17 VOTE

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

almost 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

2 VOTE

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop

6 months ago in AI / AI suggested replies (auto draft) 0 Backlog

3 VOTE

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

8 months ago in Core API / Knowledge Base 0 Backlog

3 VOTE

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.

8 months ago in Other (CPX) 0 Backlog

3 VOTE

[Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.

8 months ago in Knowledge Base 0 Backlog

2 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

6 months ago in SLA / Time-based options 0 Backlog

7 VOTE

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL

over 1 year ago in Composer 3 Backlog

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