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Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
almost 2 years ago in Knowledge Base 3 Launched

Planned vacation overriding Shifts

Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
almost 2 years ago in Teammate availability 4 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
about 2 years ago in Plugins 0 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
over 2 years ago in New integration requests 0 Launched

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
over 2 years ago in Filters - Query builder 2 Launched

Google My Business integration

No description provided
almost 3 years ago in New integration requests 5 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
almost 3 years ago in Live Chat 0 Launched

Telegram channel integration

almost 3 years ago in New integration requests 0 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
about 3 years ago in Filters 6 Launched

Rule action to mute unsubscribe conversation

No description provided
about 3 years ago in Missing core rule actions 7 Launched