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Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...

almost 2 years ago in Custom fields (smart rules) 0 Backlog

7 VOTE

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.

almost 2 years ago in Core Product Experience 0 Backlog

1 VOTE

To be able to select specific text within comments, using the mobile application

No description provided

almost 2 years ago in App performance / Mobile 0 Backlog

11 VOTE

Have a horizontal scroll bar/slider on the message view at all times

No description provided

almost 2 years ago in Core Product Experience 0 Backlog

21 VOTE

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email

almost 2 years ago in Core Product Experience 1 Backlog

86 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.

almost 2 years ago in Core Product Experience 2 Backlog

3 VOTE

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...

almost 2 years ago in Front Chat 0 Backlog

1 VOTE

Unsubscribe on Snooze

We have multiple instances where our emails are snoozed and when our employees are subscribed to an email they are having it show back up in their inbox which is creating confusion.

almost 2 years ago in Snooze 0 Backlog

4 VOTE

Ability to log emails to Hubspot deals, not just contacts

Essentially make it work the exact same as the Gmail HubSpot plugin.

almost 2 years ago in Existing integrations 1 Backlog

24 VOTE

Unread counters for shared inboxes

No description provided

almost 2 years ago in Core Product Experience 0 Backlog

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