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My ideas: Client Platform

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Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.
12 months ago in Compose - write efficiently with quality / Keyboard shortcuts 1 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
10 months ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Customize sound (volume and type) of notification

No description provided
almost 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
over 2 years ago in Desktop 1 Backlog

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
6 months ago in Desktop 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
about 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Language support: Italian

'the English language setup is a huge downside for our team.'Lost opportunity
6 months ago in All platforms 0 Backlog

Language support: Spanish

No description provided
about 3 years ago in Native features 0 Backlog

Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
about 1 year ago in Mobile 0 Backlog

Add dark mode support for plugins

Front now supports Dark Mode, but there isn't currently a way to get the users dark mode setting and apply it to a plugin.
about 1 year ago in Client Platform 0 Backlog