ADD A NEW IDEA

Systems

Showing 63

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
over 1 year ago in Security 0 Backlog

Bulk import tag when setting up Inbox from Outlook

When synchronizing the inbox from Outlook it's currently not possible to bulk import the tags (folders), when you have a lot it's not time efficient to have to tick all of them
8 months ago in Email channels 0 Backlog

Slack thread replies as notes

We have a #front-inbox chanel which is a stream of incoming front tickets. This is a channel, but just a destination for alerts. However, if someone replies to those threads, it is not tracked as a note. I think it would be AWESOME if a slack thre...
8 months ago in Other channels 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
9 months ago in Twilio 0 Backlog

Support alphanumeric sender ID

No description provided
over 2 years ago in Other channels / Twilio 0 Backlog

Add phrase to channel deletion message regarding draft deletion

Users are not notified that drafts are deleted when a channel is removed from Front. A message should be added that drafts will be deleted as well.
11 months ago in Channel management 0 Backlog

allow to attach images in Sunshine Conversations chat

Currently you can send images from Sunshine Conversations chat to Frontapp, but not vice versa. Our support agents can not send images to customers who require our support.
11 months ago in Other channels 0 Backlog

Drag discussion threads into Microsoft folders

Filing of discussions in shared drives
12 months ago in Two-way sync 1 Backlog

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
12 months ago in Twilio 0 Backlog

Customise Twilio sender address

We would like the ability to customise the sender field when sending via Twilio. For example, we would like to send out some messages with our Company Name as the sender rather than the phone number. For Twilio this is a matter of setting the From...
12 months ago in Twilio 0 Backlog