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Triage - get to inbox 0

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One Click to Remove It From My Inbox

I want to be able to click one button to Archive/Unassign/Unsubscribe from a convo. We use SMS a lot and all out of the same threads. Getting these convos out of our "my inbox" is a multi-faceted headache. We made a rule to link together "archive"...
3 months ago in Triage - get to inbox 0 0 Backlog

Assign Dates to Messages / Turn Messages into Calendar Events

It would be incredible to "assign dates" to messages that come into Front. Similar to "snooze to this time", it would be better/best if there was a "due at this time" functionality. AND, if it could easily integrate with the calendar. Similar and ...
4 months ago in Calendar View / Triage - get to inbox 0 0 Backlog

Ability to directly auto assign to the replying teammate on a conversation that already has an assigned teammate.

It would be great to have a setting in the team inbox to be able to auto shift assignee to the individual who replies back within the a conversation that has someone already assigned to it. This would allow our teammates to quickly reply and not h...
4 months ago in Assigning 0 Backlog

Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
6 months ago in Triage - get to inbox 0 0 Backlog

Required Tagging feature for personal email inboxes

We need to be able to see how many client facing emails are worked in an agents personal email box vs. personal/spam emails.
7 months ago in Other (workflows) / Triage - get to inbox 0 0 Backlog

Keyboard shortcut: send later

No description provided
7 months ago in Keyboard shortcuts / Snooze 3 Backlog

Re-ordering Inbox Drop Down List

It would be helpful for our team if we could rearrange the inboxes in the "move to" drop down list in a custom order.
8 months ago in Triage - get to inbox 0 0 Backlog

Have the inbox show the most recent sender only, not who started the thread

When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...
9 months ago in P2 display - conversation list 0 Backlog

Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
9 months ago in P3 display 0 Backlog

Add personal notes when snoozing a conversation to reference later

When snoozing a conversation, show an alert such as "Why are you snoozing this?" or "What do you want to remind yourself about when this snooze comes up?" Ability to enable such a feature on an individual user basis. I regularly will write myself ...
10 months ago in Snooze 0 Backlog