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Keyboard shortcut: backspace for archiving a conversation

No description provided
9 months ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...
10 months ago in Tags 0 Backlog

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox
10 months ago in Tags 0 Backlog

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether
10 months ago in Tags 0 Backlog

Include outbound (my replies) emails in "newest" sort in personal inbox

Today's Options: The "newest" sorting allows users to always get the latest email on top, but outbound emails (my replies) are excluded from being considered "new". My replies do appear on top on the "newest unreplied" sorting, but then I don't ge...
about 1 year ago in P2 display - conversation list 0 Backlog

Snooze or pause an inbox so emails come through in batches

No description provided
over 2 years ago in Snooze 2 Backlog

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...
5 months ago in Assigning / Compose - write efficiently with quality 0 Backlog

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.
5 months ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
6 months ago in P3 display / Triage - get to inbox 0 0 Backlog

Ability to directly auto assign to the replying teammate on a conversation that already has an assigned teammate.

It would be great to have a setting in the team inbox to be able to auto shift assignee to the individual who replies back within the a conversation that has someone already assigned to it. This would allow our teammates to quickly reply and not h...
7 months ago in Assigning 0 Backlog