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Core Product Experience

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Make read status more granular: on a message basis rather than conversation level

Currently, viewing a conversation marks the whole thing as being read, even if you didn't scroll up to see all the messages in the convo. This confuses some users when they read the most recent message in a long conversation, and the next time the...
almost 2 years ago in Core Product Experience 0 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
almost 2 years ago in Assign / Assigning 0 Backlog

View for Tags that would include Archived Emails

We use tags to track certain items that need to be paid out on a monthly basis. It would be very helpful to have a view of these tagged emails that have been archived so we could have them all in one place without them having to be Open.
almost 2 years ago in Core Product Experience 0 Backlog

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)
almost 2 years ago in Core Product Experience 0 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
about 2 years ago in Scheduling Links 1 Already available

"send later and snooze" option when replying to an email

No description provided
about 2 years ago in Triage - get to inbox 0 1 Backlog

Set "Reply All" as the default option for everyone in the company

Set "Reply All" as the default option for everyone in the company
about 1 year ago in Composer 0 Backlog

Snooze along with teammate

Sometimes I need to snooze an email to the same time as a teammate. When I see "[teammate] snoozed this until [time]" at the bottom of an email, it'd be nice to have the option to click and match that snooze, rather than go over an snooze it manua...
about 1 year ago in Snooze 0 Backlog

Option to include attachments in replies to message with attachment

No description provided
over 3 years ago in Attachments 0 Backlog

Ability to add custom logo to scheduling link

No description provided
over 2 years ago in Scheduling Links 0 Backlog