Core Product Experience

When I send an email, I have the option to "undo send" for a short time after sending. I'd like to be able to do this for emails my teammates send as well. For example, if I see that my teammate just sent an email with a typo, I'd like to be able ...

Sorting through emails and adding tags takes multiple clicks, should be able to assign a tag with 1 button. Furthermore, we should be able to edit hotkeys to our preference vs the few standard preset options.

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.

In replys we often insert screenshots. These are always inserted small and the only way to resize them, is to drag them larger, at the corner of the image. This always results in images, that are not in the correct size. My idea is to add an optio...

Scenario: you're the middle of composing a long, formatted email when someone replies to the email thread you're replying to. You have to copy your email draft's contents, trash the draft, click "Reply all" on the most recent response, and then pa...

We create a lot of events in our calendar to manage our work and meetings. It would be great to save the event settings as a custom template that we could select again in the future.A small drop-down button like the snooze option would work.

From admin perspective I do not extend permissions to permanently delete emails to end users, since often they ask me to restore thing deleted in error or move to trash by spam filtering. All users have permission to delete/mark as spam, however, ...

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.