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Core Product Experience

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Add mailbox setting option to order the conversations/emails above the thread w/preview pane below

This is request is to be able to customize mailbox layout similar to GMail, MS Outlook, YahooMail, or other email clients to have message preview reading pane on the bottom rather than to the right of message list.
12 months ago in Other (CPX) 1 Backlog

Make pinned comments more prominent

Make pinned comments easier to view and access within a conversation so they don't get missed.
12 months ago in Comments / @ mentions 3 Backlog

Display team inbox at the top of the left sidebar or disable personal inboxes on sidebar

We use Front for customers service only so the inboxes are shared and team-based. We do not use any personal emails or inboxes in Front. Currently Front shows personal inbox first (mobile app) and desktop top left on the side bar. We would like ab...
almost 2 years ago in Core Product Experience 0 Backlog

Do not disturb on weekends

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.
almost 2 years ago in Core Product Experience 0 Backlog

first time sender allow not allow

Inboxes get so full. A lot of time its marketers. a first time sender filter is a way to keep inbxoes more clean.
12 months ago in Triage - get to inbox 0 0 Backlog

Excel file preview instead of download

Sometimes we only need to view details thus having a preview option like Outlook has will help lessen the auto-downloading of excel files.
almost 2 years ago in Collaborate - work together seamlessly 0 Backlog

Display favicon from each sender in conversations list

Display domain favicons from senders in the list of conversations.
almost 2 years ago in Core Product Experience 0 Backlog

To have a send and unsubscribe option in addition to send and archive or send and snooze.

No description provided
12 months ago in Core Product Experience 0 Backlog

In a team inbox, have a badge that shows if a message is read by me, read by a team mate, or read by no one.

No description provided
almost 2 years ago in Core Product Experience 0 Backlog

Different Internal & External Names

Have different Internal and External Seat Names, that way when we send emails, clients always see it's from Tenet Support, but when we need to review which agents send a message, we have separate INternal names, so we can tell.
12 months ago in Core Product Experience 0 Backlog